Park rules

Dear visitor,

Welcome to our park! Our staff will ensure that you have a pleasant day and enjoy our animals and park to the full.

In everything the non-profit organization KMDA does, it wants to show respect for man, environment and society.

In order to guarantee your safety and that of our animals and to ensure that all visitors to the ZOO enjoy a pleasant outing, certain rules apply that have been set out below.

GENERAL

  • Our animals are wild animals. Do not cross any fences, enclosures, moats, gates, glass barriers, greenery, etc. Keep to the paths that are open to the public. An exception to this rule is a guided tour behind the scenes accompanied by a member of staff or guide whose instructions you must carefully observe.
  • If you have a complaint to make about your visit, go to the reception desk where you may fill in and hand over a complaint form.
  • Antisocial behaviour towards other visitors will not be tolerated. Persons displaying such behaviour may be removed from the park without refund of costs.

Access to Serpentarium ZOO

  • You must be in possession of a valid entrance ticket during your entire visit of the ZOO. A staff member may ask you to show this ticket at any time. This entrance ticket is only valid during the opening hours of the park as indicated at the main entrance and at the cash desk.
  • Your entrance ticket ceases to be valid once you leave the paying part of the ZOO. Please let our reception staff know beforehand if you have a valid reason to leave the paying part and return later. If so, they will give you a stamp that will allow you to return to the paying part.
  • The management reserves the right to close the paying part of the ZOO or to partially limit access to this area for valid reasons, such as alteration works, situations threatening the safety of visitors or animals, etc. Such a measure shall not give rise to any full or partial refund of the entrance charge.
  • Parents and supervisors of children and/or groups remain responsible for those under their charge for the whole duration of the visit, even during guided walks with guides.
  • Children under 16 must be accompanied at all times. They will be denied access to the paying part if they are not accompanied.
  • Our reception staff have the right to deny access to:
    • Persons who are in possession of weapons, dangerous objects, alcohol, drugs, etc.;
    • Persons who in the past have already been found in possession of weapons, dangerous objects, alcohol, drugs etc. in one of our parks or in the vicinity thereof;
    • Persons whose behaviour arouses suspicion that they are engaged in drug trafficking;
    • Persons under the influence of alcohol and/or drugs;
    • Persons causing trouble;
    • Persons who have already caused trouble in the past;
    • Persons who refuse to submit to the present rules;
    • If such persons are already in the park, they will be removed without refund of their entrance ticket. The police will be called in if necessary.
  • Smoking is prohibited in the park. Smoking is only allowed in the designated smoking areas.

Security

  • Several CCTV cameras have been set up in the park for security reasons. The images will be used solely for the purposes provided for in the CCTV Act.
  • All instructions that are posted up in the park, such as “no entry”, route directions, warnings, age limits, maximum number of visitors, etc. must be observed at all times.
  • In order to ensure your safety and that of our animals, it is strictly prohibited to cross the physical boundaries (fences, moats, etc.). It is also strictly prohibited to put hands, fingers, sticks or other objects through bars or fences, or to throw objects into the animal enclosures.
  • It is evident that weapons or dangerous objects are not allowed into the park. The police will be called in if such items are discovered.
  • It is strictly prohibited to feed the animals in the park. Since they are given balanced diets, any other type of food could harm the animals’ health. It is also strictly prohibited to feed animals from outside Planckendael (pigeons, ducks, gulls, etc.).
  • It is prohibited to stroke the animals.
  • Pets on a leash are allowed.
  • Guide dogs and assistance dogs may enter the park in the company of their owners if they have an official accreditation (passport). Please let our reception staff know well in time and follow their instructions carefully. They may ask you not to enter certain buildings to avoid scaring our animals.
  • In order to make the park as safe as possible for every visitor, children’s bicycles, roller skates, inline skates, skateboards, scooters etc. are not allowed. However, pushchairs, wheelchairs and rollators are allowed.
  • To avoid annoyance to visitors and animals, radios and other sound equipment are not allowed.
  • Swimming or bathing in the ponds or pools is prohibited.

Clothing

  • You should wear appropriate clothing so as not to cause offence to other visitors.
  • To avoid frightening the animals, visitors must not enter the park in fancy dress (carnival clothing, animal suits, etc.). Only certain persons working in the park for KMDA are allowed to wear such clothing.
  • On 1 June 2011 (B.S. 13/07/2011), the Act prohibiting the wearing of clothing that completely or largely hides the face came into effect. If you fail to comply with these rules, you will be denied access to the park or be asked to leave the park without refund of the entrance charge.
  • Our toilet groups have facilities for changing babies’ nappies. Please use those facilities properly.

Photos and films

  • You may make photos, films and sound recordings in the park for private use, without inconveniencing other visitors. You should keep in mind that not everyone wants to be photographed.
  • Making photos and video/audio recordings for professional and/or commercial purposes is subject to the written consent of the communication department of KMDA.

Sale, propaganda, etc.

  • It is prohibited to distribute or post up printed matter or to conduct opinion polls without the prior written consent of the park management.
  • It is prohibited to hold meetings and/or deliver speeches, engage in propaganda, collect funds, advertise, distribute, exchange or sell items in the parks without the prior written consent of the park management.

Damage

  • Where KMDA is liable for damage or harm to visitors, any compensation which it is required to pay shall on no account exceed the maximum amount of € 2,500.
  • KMDA shall on no account be held liable for damage or harm to visitors by third parties, even inside the park.

KMDA, non-profit organization